Shop Policies
Shop Description
Little Queens Dress is a distinguished factory specializing in crafting high-quality, beautiful dresses for children. Located in the vibrant city of Mazar-i-Sharif in the Balkh province, the company is renowned for its commitment to excellence and contemporary fashion. Each dress is meticulously sewn, blending exquisite design with superior craftsmanship. Little Queens Dress ensures that every creation reflects the latest trends, making it a preferred choice for those seeking stylish and durable children's clothing.
Payment Policy
Cash
Delivery Policy
Shipping Methods and Costs
Little Queens Dress offers multiple shipping options to cater to our customers' needs. Shipping costs vary based on the destination, order size, and chosen shipping method. Exact shipping charges will be calculated and displayed at checkout.
Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or promotions, processing times may be extended. Customers will be notified if there are any significant delays.
Shipping Time
Domestic Shipping: 3-7 business days
International Shipping: 7-14 business days
Please note that shipping times are estimates and may vary due to unforeseen circumstances such as customs delays or extreme weather conditions.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status and location of your shipment.
Delivery Address
Please ensure that your delivery address is correct and complete. Little Queens Dress is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, the customer may be responsible for additional shipping charges.
Customs and Duties
For international orders, customs duties and taxes may apply. These charges are the responsibility of the recipient and will be collected at the time of delivery. Customs policies vary by country, and Little Queens Dress has no control over these charges.
Lost or Damaged Packages
Little Queens Dress takes great care in packaging and shipping your orders. However, if your package is lost or arrives damaged, please contact our customer service team within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and ensure you receive your items.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Refund Policy
Refund Policy
Eligibility for Refunds
At Little Queens Dress, we value our customers' satisfaction. If you are not completely satisfied with your purchase, you can return your items for a refund under the following conditions:
Return Period: Items must be returned within 30 days of receipt.
Item Condition: Items must be in their original condition, unused, and with all original tags and packaging.
Proof of Purchase: A receipt or proof of purchase must be included with the returned items.
Refund Process
Return Request: To initiate a return, please contact our customer service team and submit your return request.
Shipping the Item: Once your return request is approved, send the items to the specified return address. The cost of return shipping is the responsibility of the customer.
Item Inspection: Upon receiving the returned items, our team will inspect them to ensure they meet the return criteria.
Refund Issuance: If the returned items meet the return criteria, your refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to be processed.
Non-Refundable Items
The following items are not eligible for return:
Used or damaged items
Custom or personalized items
Gift cards
Exchanges
If the purchased item is defective or damaged, we will exchange it for a new item. Please contact our customer service team within 7 days of receiving the defective item.
Additional Info
Customer Support
Our customer support team is here to assist you with any questions or concerns you may have about your purchase, returns, or exchanges. We are committed to providing excellent service to ensure your shopping experience with Little Queens Dress is pleasant and satisfactory.
Customer Service Email: [customer service email]
Customer Service Phone Number: [customer service phone number]
Business Hours: Monday to Friday, 9 AM to 5 PM (local time)
Order Modifications
If you need to modify your order after it has been placed, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be modified.
Cancellations
Orders can be canceled if they have not yet been processed. Please contact our customer service team immediately if you wish to cancel your order. Once an order has been processed or shipped, it cannot be canceled and must be returned following our return policy.
Gift Wrapping
We offer gift wrapping services for an additional fee. If you would like your order to be gift-wrapped, please select the gift wrapping option at checkout and provide any special instructions.
Size Guide
To help you select the right size for your child, please refer to our size guide available on our website. If you have any questions about sizing, our customer service team will be happy to assist you.
Feedback
We value your feedback and are always looking for ways to improve our products and services. If you have any suggestions or comments, please feel free to share them with us.
Privacy Policy
Your privacy is important to us. Please review our privacy policy to understand how we collect, use, and protect your personal information.
Thank you for choosing Little Queens Dress. We appreciate your business and look forward to serving you.
Company Info
Little Queens Dress is a distinguished factory specializing in crafting high-quality, beautiful dresses for children. Located in the vibrant city of Mazar-i-Sharif in the Balkh province, the company is renowned for its commitment to excellence and contemporary fashion. Each dress is meticulously sewn, blending exquisite design with superior craftsmanship. Little Queens Dress ensures that every creation reflects the latest trends, making it a preferred choice for those seeking stylish and durable children's clothing.